British Gas Lite Business Energy Profile: Tariffs & Reviews

British Gas Lite is owned by Centrica Plc, who owns British Gas. British Gas Lite is a separate entity from British Gas – they specialise in the supply of gas and electricity to small businesses with a smart meter. They promise to keep energy rates low so small businesses pay fairer prices to power their operation. 

Because they are 100% online-based, British Gas Lite can offer small businesses cheaper energy prices than British Gas. They provide both electricity and gas, although to be eligible for electricity with Lite, you need to have a smart meter installed (British Gas Lite will install a smart meter free of charge if you need one). 

Centrica launched British Gas Lite in 2018. How many non-domestic customers they serve is unknown, although the estimate is around 8,000. 

Key features:

  • Online account and documents
  • Cheaper energy prices than British Gas
  • Free smart meter
  • Electricity and gas tariffs
  • Only available for micro and small businesses

British Gas Lite Core Services 

British Gas Lite supplies electricity and gas to small businesses. Like all business energy suppliers, their electricity and gas tariffs are separate tariffs, so there’s no dual fuel option like you get with domestic energy tariffs. 

To be eligible for electricity with British Gas Lite, your business needs a smart meter. British Gas Lite will install one for free as part of the service. For gas, you only need an ordinary gas meter and to upload meter readings online. 

Other than fixed electricity and gas tariffs, British Gas Lite doesn’t have a lot going on. The lure for customers is the free smart meter, cheaper energy prices and the innovative online dashboard that puts you in full control of your energy.

British Gas Lite Business Electricity and Gas Tariffs & Rates

British Gas Lite offers one electricity tariff – the Fixed Price Energy Plan, which you can fix for 1, 2, 3, 4 or 5 years at a time. The same energy plan exists for gas, which is available separately and can also be fixed for up to 5 years. 

There’s also a Variable Price Plan, however, you will only be moved onto this if you don’t renew your fixed plan. You can also switch back to a Fixed Price Energy Plan for electricity or gas at any time, which will be worth doing for lower rates. 

British Gas Lite Fuel Mix 

British Gas Lite’s fuel mix for the period 1st April 2018 to 31st March 2019 was:

  • Coal – 4%
  • Gas – 29%
  • Nuclear – 9% 
  • Renewable – 56%
  • Other – 2% 

And their environmental impact was as follows:

  • CO2 emissions – 147g per kWh
  • Radioactive waste – 0.0006g per kWh

With a fuel mix that sources 56% of its electricity from renewables, British Gas Lite isn’t among the greenest business energy suppliers out there, however, they are far from being the brownest either. 

Pros and Cons of Switching to British Gas Lite

Pros

 

  • Energy deals for small businesses exclusively 
  • Fixed plans for 1, 2, 3, 4 or 5 years
  • Cheaper electricity and gas than British Gas Business
  • Innovative online dashboard 
  • Easy account management
  • Free smart meter
  • UK-based web chat customer service 

 

Cons 

  • Everything is online-based
  • No telephone customer service

Overall, British Gas Lite offers competitive prices for business gas and electricity and the free smart meter installation is a big bonus. The pros of switching outweigh the cons, but we’ll leave you to decide whether they’re the right supplier for you. 

British Gas Lite Reviews

British Gas Lite does not have favourable ratings with customers online. 

Here’s a breakdown of their ratings across different review platforms:

  • TrustPilot – they have a 1.4/5 star rating based on over 50 reviews
  • Reviews.io – they have a 1.3/5 star rating based on over 700 reviews 

How these ratings compare 

If we add the scores from Trustpilot and Reviews.io together, British Gas Lite has a rating of 2.7/10 based on over 750 customer reviews. 

There is no getting around the fact that this is not a good score – however, it’s also important to consider that disgruntled customers are more likely to leave a review than happy customers. This skews the results. 

British Gas Lite Contact Information & Tools 

British Gas Lite phone number

British Gas Lite does not publish a phone number. 

Their customer service is handled via a UK-based live chat that you can only access by creating an account as a customer. Their webchat team is open Monday 8.30 am to 5 pm, and Tuesday to Friday 9 am to 5 pm excluding bank holidays.

British Gas Lite Email Address

British Gas Lite Customer Service Address

British Gas Lite does not publish a physical address you can write to. If you want to write to British Gas Lite, you have to contact them via live chat, and they will provide an address. This also applies to complaints and refund enquiries. 

Managing Your British Gas Lite Account

British Gas Lite has an excellent online dashboard that lets you see your energy usage, manage your energy plan, and manage your account. You can create your account after becoming a customer and log in here

Paying Your British Gas Lite Bills 

You pay your British Gas Lite bills by Direct Debit. All energy plans are set up for Direct Debit, so there is no other way to pay. If you need to change your Direct Debit, you need to login to your account and follow the instructions. 

British Gas Lite Change of Tenancy Form

British Gas Lite has a dedicated web page for a change of tenancy here. To complete a change of tenancy application if moving out, you will need:

  • A final meter reading
  • Forwarding or correspondence address
  • The new occupier name, phone number and email address
  • Documentation to show responsibility for the property has changed

If you’re moving in, you will need:

  • The opening meter reading
  • Full name, phone number and email address
  • Documentation to show responsibility for the property has changed

 

Switching to British Gas Lite

The best way to switch to British Gas Lite is with EnergyBillKill – we compare the best business energy suppliers for you to get you the best deal. Our platform includes British Gas Lite, so you’re in good hands with us. 

You can download our mobile app on Android or iOS to compare energy deals on your phone or tablet. 

We make switching a hassle-free process. All you have to do is choose a deal and we’ll initiate your switch for you. Your new energy supplier (such as British Gas Lite) will then do everything else. It’s the easiest way to switch, and we’ll save you money!

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